Privacy statement privacy policy

This privacy policy applies to the use of our website (hereinafter “website”). We hereby inform you about all aspects of data processing when using our website

We attach great importance to protecting your data. We therefore process your data exclusively on the basis of legal regulations. This privacy policy is in line with the requirements of the EU General Data Protection Regulation (”GDPR”), the Swiss Data Protection Act (”DSG”) and the revised Swiss Data Protection Act (”RevDSG”) interpreted. However, whether and to what extent these laws apply depends on the individual case.

1. Responsible person

For the data processing described in this privacy policy, the Klenico Health AG, Zurich (“Klenico”) responsible:

Klenico Health AG
Förrlibuckstrasse 190

8005 Zurich

2. Data Protection Officer

At Klenico, the correct implementation of data protection is supervised by an external data protection officer:

Proliance GmbH/

Leopoldstraße 21

80802 Munich

When contacting the data protection officer, please name the company to which your request relates. Please refrain from including sensitive information, such as a copy of an identity document, with your request.

3. Processing activities

The following data processing takes place on our website:

3.1 Cookies and Cookiebot (cookie consent)

For optimization purposes, our website uses so-called cookies. Cookies are small text files that are sent by the respective servers when you visit a website and are either temporarily stored locally on your device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are used, for example, to keep a user logged in across several pages. These cookies are deleted when you close the browser. Permanent cookies remain stored on your device until you delete them yourself or an automatic solution is provided by your web browser. For example, they make it possible to recognize the browser the next time you visit.

The majority of cookies we use are technically necessary, as they guarantee the proper functionality of our website. Other cookies are used by us, for example, for statistical purposes. Technically necessary cookies are used on the basis of Article 6 (1) (f) GDPR, as we have a legitimate interest in storing these cookies to provide our services in a technically error-free and optimized manner.

The use of other cookies will only be saved with your consent on the basis of Art. 6 para. 1 lit. a DSGVO by clicking on your consent to the use of cookies the first time you visit our website. You also have the option to activate or deactivate certain categories of cookies. You can withdraw or change your consent at any time by clicking on the button at the bottom left of our website.

You can also configure your browser in the settings so that it blocks certain cookies or similar technologies or deletes existing cookies. Since this depends on the browser you are using, please consult your browser's help function. Please note that if you block cookies, the functionality of our website may be limited.

3.2 Mouseflow (web analysis)

Our website uses Mouseflow. Mouseflow is a web analysis tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark. Data processing serves the purpose of analyzing this website and its visitors. For this purpose, data is collected and stored for marketing and optimization purposes. User profiles can be created from this data under a pseudonym. Cookies may be used for this purpose.

Mouseflow records individual, randomly selected visits (only with an anonymized IP address). This creates a log of mouse movements and clicks with the intention of randomly sampling individual website visits and deriving potential improvements for our website from this.

The data collected with Mouseflow will not be used to personally identify the visitor to this website and will not be combined with personal data about the bearer of the pseudonym without the separate consent of the person concerned.

Processing is carried out on the basis of Article 6 (1) (f) GDPR based on the legitimate interest in direct customer communication and in designing the website in line with requirements. For reasons arising from your particular situation, you have the right to object at any time to this processing of personal data concerning you based on Article 6 (1) (f) GDPR. To do this, you can deactivate a recording globally for the browser you are currently using on all websites that use Mouseflow under the following link:

For more information, please see Mouseflow's privacy policy at:

3.3 Google Analytics (web analysis)

We use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies. Cookies are only processed with your voluntary consent. The information generated by the cookie about the use of this website is usually transmitted to a Google server in the USA and stored there.

We have activated IP anonymization (anonymizeIP). As a result, your IP address will be abbreviated beforehand by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. On our behalf, Google will use this information to evaluate your use of the website and software.

The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. In addition, you can prevent cookies from being saved by setting your browser software accordingly; in this case, you may not be able to use all functions of this website. It is also possible to set a browser plug-in (see and an opt-out cookie, which will prevent Google Analytics from collecting data within this website in the future.

3.4 Webflow (hosting)

We use Webflow from Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA, to build and host our website. Webflow collects various data when you visit our website, including your IP address and log files. Webflow also uses necessary cookies to ensure the functionality and security of the website.

For more information about data processing by Webflow, please see their privacy policy at The use of Webflow is based on our legitimate interest in a reliable and secure website in accordance with Art. 6 para. 1 lit. f DSGVO. Consent to the storage of cookies is obtained, if necessary, in accordance with Art. 6 para. 1 lit. a GDPR. This consent can be withdrawn at any time.

The transfer of personal data to the USA is based on the standard contractual clauses of the EU Commission. Webflow is also certified according to the EU-US Data Privacy Framework and the Swiss-US Data Privacy Framework, which ensures compliance with data protection standards in the USA in accordance with Swiss and EU criteria. For more details about these certifications and additional information, visit

3.5 E-mail contact

If you contact us by email, we process your information to process the request and in the event that follow-up questions arise, i.e. used exclusively to process the conversation.

If data processing is carried out to carry out pre-contractual measures, which are carried out at your request, or — if your employer is already a customer — to execute the contract, the legal basis for this data processing is Article 6 (1) (b) GDPR.

3.6 Microsoft Booking (appointment booking)

To book appointments for product demos, we use the Microsoft Bookings service from Microsoft Corporation. Microsoft Bookings allows users to conveniently and easily book appointments for product demos via our website.

If a user makes use of this option, when booking an appointment, the data entered in the input mask is collected, processed, stored and transmitted to us. This data includes: first name, last name, email, optional address, optional telephone number, optional notes, optional country, optional activity and date & time of sending.

When using Microsoft Bookings, your entries in the appointment form will be transferred to Microsoft and may be sent to the USA, if necessary, transmitted to the USA. Microsoft reserves the right to process customer data for its own business purposes. Please note that we have no influence on Microsoft's data processing. To the extent that Microsoft Bookings processes personal data in connection with Microsoft's legitimate business transactions, Microsoft is an independent data controller for such use and, as such, responsible for compliance with all applicable laws and obligations of a data controller.

For more information about data processing by Microsoft, please see their privacy policy at

If you have any questions, privacy issues, or complaints, you can contact Microsoft's EU Data Protection Officer. The contact details are as follows:

Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Telephone: +353 1 706 3117.

4. Data transfer to the affiliated company Klenico Health GmbH

If necessary, personal data will be forwarded to the affiliated company Klenico Health AG. This transfer is carried out on the basis of an order processing agreement.

Personal data is transferred to the affiliated company for the purpose of joint data processing in order to make our business activities efficient, improve customer service or pursue other legitimate business interests.

The personal data we provide is subject to the same data protection standards and security measures as described in this privacy policy. We take reasonable steps to ensure that your data is protected and processed in accordance with applicable data protection laws.

If you have any questions about the transfer of your personal data to the affiliated company or would like further information, you can contact us at any time.

5. Transfer of data to third parties

Your personal data will not be transferred to third parties, unless

· if we have explicitly pointed this out in the description of the respective data processing,

· if you have given your express consent to do so,

· the transfer is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,

· in the event that there is a legal obligation to transfer the data, and

· insofar as this is necessary to process contractual relationships with you.

We also use external service providers to carry out our services (see sections 3.1, 3.2 and 3.4), whom we have carefully selected, commissioned in writing and with whom we have concluded order processing contracts if necessary. These are bound by our instructions and are regularly checked by us. As described above, these include service providers for booking appointments and maintaining and maintaining our website, etc. The service providers will not pass on this data to third parties.

6. Storage period

Unless specifically stated, we only store personal data for as long as is necessary to fulfill the purposes pursued.

7. Your rights as a person affected by data processing

Under applicable laws, you have various rights with regard to your personal data. If you would like to assert these rights, please send your request by e-mail or by post (see contact details in section Mistake! Referral source could not be found) with clear identification of your person to the person responsible within the meaning of Art. 4 No. 7 GDPR:

7.1 Right to confirmation and information

You have the right to clear information about the processing of your personal data.

7.2 Right to rectification

You have the right to request the correction and, if necessary, completion of personal data concerning you.

7.3 Right to deletion (“right to be forgotten”)

In a number of cases, the person responsible is obliged to delete personal data relating to you.

7.4 Right to restrict processing

In certain cases, you are entitled to request that the processing of your personal data be restricted.

7.5 Right to data portability

You have the right to receive, transmit or have personal data relating to you transmitted in machine-readable form from the clinic leading the case.

7.6 Right of objection

You also have the right to object to lawful processing of your personal data if this is based on your particular situation and our interests in processing do not prevail. To do so, please contact the following e-mail address:

7.7 Right to withdraw consent under data protection law

You have the right to withdraw your consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the withdrawal. To do so, please contact the following e-mail address:

8th Statutory obligations

The provision of personal data for the purpose of deciding whether to conclude a contract, to fulfill a contract or to carry out pre-contractual measures is voluntary. However, we can only make the decision as part of contractual measures if you provide such personal data that is necessary for the conclusion of the contract, the performance of the contract or pre-contractual measures.

9. Automated decision making

Automated decision-making or profiling does not take place.

10. Reservation of amendment

We reserve the right to adapt or update this privacy policy as necessary in compliance with applicable data protection regulations. In this way, we can adapt them to current legal requirements and take into account changes to our services, e.g. when introducing new services. The latest version applies to your visit.

Status: May 2024